1614 Westheimer Road
Houston, TX 77006

ph. 713.338.2820
hello @ biscuit-home.com

Hours

We are open Monday - Friday from 10am - 6pm,
Saturday from 10am - 4pm, and Closed on Sundays

Shipping Information

Your Order

Orders placed on weekdays will ship between 5-7 days. Please email orders@biscuit-home.com if you would like to expedite your order. If an order is placed for an out of stock item, you will be notified by email about an estimated ship date immediately.

For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment timeframe.

Please note: if you have special requests or are in a hurry, calling never hurts. We can be reached at 713-338-2820 10:00 am - 6:00 pm CT, Monday through Friday.

Rates + Services

We are excited to offer FREE GROUND SHIPPING on all orders over $250 to any destination within the USA.

Biscuit uses UPS exclusively for all domestic orders. We offer 2-Day, Next Day Air or Free Ground delivery for all orders shipped within the United Sates.

Upon shipment, UPS Ground can take anywhere from 3-5 business days. If you are in a rush please choose 2nd day or Next day service. * For Next Business Day delivery, please ensure you place your order before 2pm EST for delivery on the next business day.

Biscuit does not currently ship internationally.

Return Policy

14 DAY RETURN POLICY

We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery. Items must be in it's original packaging and have all original tags attached.

Any item marked final sale on our website is not eligible for return, exchange or store credit regardless of size. Items marked 50% or greater are always considered Final Sale.

NEED TO MAKE A REFUND?

Biscuit must authorize all returns. We kindly ask that you do not send your return using a personal shipping label.

Please request a label from us by emailing orders@biscuit-home.com so that we are able to track your package, making your return faster and smoother.

WHEN WILL I RECEIVE MY REFUND?

We kindly ask that you allow 15 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.

Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

HOW CAN WE HELP YOU?

We are happy to help with product, order or shipping inquires. Please fill out the form below or give us a call. We can be reached at 713-338-2820. We are open Monday - Friday from 10am - 6pm, Saturday from 10am - 4pm.

INQUIRIES

WHOLESALE

If you would like to set up a wholesale account, please contact our wholesale department at lauren@biscuit-home.com

PRODUCT

Have questions about our products? Please contact our customer care team at hello@biscuit-home.com, or call us at 713-338-2820 and we will be happy to assist you!

DESIGN + TRADE

We offer a discount to designers, please email lauren@biscuit-home.com to receive instructions on setting up an account.

PRESS

For press related inquiries, or to request a media kit, please contact chelsie@biscuit-home.com